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The Authority Issue in Organizational Automation| old_uid | 7776 |
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| title | The Authority Issue in Organizational Automation |
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| start_date | 2009/12/04 |
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| schedule | 16h |
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| online | no |
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| location_info | auditorium |
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| summary | It is crucial to clearly understand chains of authority in a socio-technical system, that is who is in charge (control), responsible and accountable for a given task at any level of granularity of the overall organization. Since current, and even more future, socio-technical systems are interconnected, understanding interconnectivity and information flows becomes tremendously important. A concept of authority in the context of socio-technical systems will be proposed together with processes and models that support related appropriate analyses and investigations toward the design and development of software-intensive technology and organizational setups. These issues and concepts will be mainly discussed in the framework of aeronautics, but this applies to other industrial sectors where safety-critical systems need to be designed and used.
Overall, technological automation tends to lead to organizational automation where agents needs to better understand what other agents are doing in order to react and plan appropriately. Automation does not remove human expertise, it may actually move the nature of this expertise. This is why we need to be careful to keep an appropriate standard of human expertise during the whole life cycle of a product. We tend to observe that finance-driven organization tend to minimize human technical expertise in order to reduce costs, but safety constraints should prevail. There is no authority without enough recognized technical expertise in any domain, at any level of granularity in the organization. In addition, authority sharing and distribution cannot be fully understood without appropriate rationalization of emergent behaviors. This is why human-in-the-loop simulations are required during the whole life cycle of a safety-critical product. |
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| responsibles | Debats |
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